Return and Exchanges Policy

Our aim is to give you high-quality products and make you feel good shopping experience. We will be pleased to help you if you need to return or exchange your product. Please read the following Terms of Service carefully before returning or exchange it.

Support Email: help@nikkyhome.com

(Available Mon - Fri 9:00am - 5:00pm GMT+8)

Note: Nikkyhome online store is intended only for consumers wishing to order  products online for delivery in America.

1. Returns - Defective Products Only

If you are not satisfied with your product, please contact us at within 14 days from the date of receipt. We require your order number to process your return. You will offer a photo of the defective product.

To be eligible for a return, your product must be defective and in the same condition that you received it. It must also be in the original packaging. Once the product has been received in our warehouse and after checking its status, the amount will be refunded according to the payment method used by the customer.

2. Exchange - Defective & Damaged in Shipment Products Only

Defective products only be exchanged within 30 days from the date of receipt. Please contact us if the product is defective. In order to process your exchange, we will need your order number, description of your setup, and photos that may help us examine the defective item. In the event that a product is determined to be defective due to a manufacturer error or defective materials, we will exchange it or refund your purchase based on your requirement.

Please inspect your product carefully once you receive it. If it has been damaged during shipment, please email us at right away. We will also ask for your order number, description of your setup, and photos. According to your requirement, we will exchange it or refund your purchase.

3. On Sale

All altered or custom-made merchandise and sale items are not eligible for return or exchange.

4. Refunds

We will send you an email to inform you that we have received your email or your return. Your refund will automatically be applied to your original method of payment within 30 days. Learn more about details, please contact us @help@nikkyhome.com.

Note: We will deduct $50 surcharge fee from the refund as the special operation fee if you don’t contact us in advance. Thank you for your understanding.

5. Does not Work Properly

Please read the instructions carefully and follow them strictly. If your product is still not working fine, please send us an email at clearly stating any information about your use of the product that may help us handle your problem quickly. 

6. Shipping

We are responsible for shipping costs for returning or exchanging defective items.