Nikkyhome Service Promise
Customers' good shopping experience is at the heart of Nikkyhome.
We are committed to providing you with the best pre-sales and after-sales services. Our support team will make it easy for you to meet your expectations every time you deal with us.
Response times to queries and enquiries
Our support hours are Monday–Friday, 9am–6pm(GMT+8).
If you contact us via email, we will respond to your query/enquiry within 24 working hours.
Most Popular Questions
- What payment methods can I use?
Nikkyhome website accepts the following methods of payment for purchase:
Credit cards accepted:
- American Express
- Google Pay
- Apple Pay
- Shopify Pay
Other forms of payment:
- How do I place an order?
Select your favorite items and add them to your shopping cart. Once you proceed to the checkout, it will need you to provide your payment and shipping information and confirm your order.
- When will my order arrive and what does it cost to ship my order?
Using your email address and order number, you can track your order at any time online via our Track Order page. You also can track your order by contacting our support team via email.
- What can I do if I didn’t receive an order confirmation email?
Please contact us via email. Our support team will reply you as soon as possible.
- Can I see a record of my transactions on Nikkyhome website?
You should have a registered account on Nikkyhome website to access your order history.
- What if I change my mind and want a different size or color after my order is placed?
Once an order is placed at Nikkyhome website, you can’t make changes. For assistance please contact our support team via email.
- What do I do if my item arrives damaged?
Customer satisfaction is our goal. Please contact our support team via email for assistance.
- What’s your returns and exchanges policy?
Please check out our Returns & Exchanges Policy page.
- Why should I create a Nikkyhome account?
Creating an account can improve your shopping experience and make you create and manage a list of wishes and track your order history conveniently. Also, certain features and benefits of our website are only available if you register an account.
- What do I do if I have forgotten my password?
If you have forgotten your account password, please click on the Forgot Password button during the sign-in process. You will be instructed to reset your password via email. You will receive an email containing a link to our site which you can follow to create a new password. You may also contact our support team via email.
US SHIPPING ONLY （expect Hawaii regions）