Our aim is to give you high-quality products and make you feel good shopping experience. We will be pleased to help you if you need to return or exchange your product. Please read the following Terms of Service carefully before returning or exchange it.
Support Email: nikkyhomeworlds@gmail.com
(Available Mon - Fri 9:00am - 5:00pm GMT+8)
Note: Nikkyhome online store is intended only for consumers wishing to order products online for delivery in America.
1. Returns - Unused Products Only
If you are not satisfied with your product, please contact us at within 14 days from the date of receipt. We require your order number to process your return. You will be responsible for shipping costs.
To be eligible for a return, your product must be unused and in the same condition that you received it. It must also be in the original packaging. Once the product has been received in our warehouse and after checking its status, the amount will be refunded according to the payment method used by the customer.
2. Exchange - Defective & Damaged in Shipment Products Only
Defective products may only be exchanged within 90 days from the date of receipt. Please contact us atif the product is defective. In order to process your exchange, we will need your order number, description of your setup, and photos that may help us understand the potential defect. In the event that a product is determined to be defective due to a manufacturer error or defective materials, we will exchange it or refund your purchase based on your requirement.
Please inspect your product carefully once you receive it. If it has been damaged during shipment, please email us at right away. We will also ask for your order number, description of your setup, and photos. According to your requirement, we will exchange it or refund your purchase.
3. On Sale
All altered or custom-made merchandise and sale items are not eligible for return or exchange.
4. Refunds
We will send you an email to inform you that we have received your email or your return. Your refund will automatically be applied to your original method of payment within 30 days. Learn more about details, please contact us at .
Note: We will deduct $50 surcharge fee from the refund as the special operation fee if you don’t contact us in advance. Thank you for your understanding.
5. No Work Properly
Please read the instructions carefully and follow them strictly. If your product is still not working fine, please send us an email at clearly stating any information about your use of the product that may help us handle your problem quickly.
6. Shipping
You will be responsible for paying for your own shipping costs for returning your item.
7. Guarantee
Our company strives to build a good business reputation. All our products are manufactured in strict compliance with national quality standards and safety standards.
To make use of the guarantee within the established legal period of two years after the delivery of the product, a receipt or proof of purchase is essential.
Below are some reasons that make your warranty lose its value:
- The warranty period has expired
- The product failure is due to misuse or lack of proper maintenance
- You have changed or replace the parts of the products, affecting its performance
Nikkyhome Service Promise
Customers' good shopping experience is at the heart of Nikkyhome.
We are committed to providing you with the best pre-sales and after-sales services. Our support team will make it easy for you to meet your expectations every time you deal with us.
Response times to queries and enquiries
Our support hours are Monday–Friday, 9am–6pm(GMT+8).
If you contact us via email, we will respond to your query/enquiry within 24 working hours.
Most Popular Questions
Shopping
- What payment methods can I use?
Nikkyhome website accepts the following methods of payment for purchase:
Credit cards accepted:
- Visa
- MasterCard
- American Express
- Google Pay
- Apple Pay
- Shopify Pay
Other forms of payment:
Stripe
- How do I place an order?
Select your favorite items and add them to your shopping cart. Once you proceed to the checkout, it will need you to provide your payment and shipping information and confirm your order.
- When will my order arrive and what does it cost to ship my order?
Using your email address and order number, you can track your order at any time online via our Track Order page. You also can track your order by contacting our support team via email.
- What can I do if I didn’t receive an order confirmation email?
Please contact us via email. Our support team will reply you as soon as possible.
- Can I see a record of my transactions on Nikkyhome website?
You should have a registered account on Nikkyhome website to access your order history.
- What if I change my mind and want a different size or color after my order is placed?
Once an order is placed at Nikkyhome website, you can’t make changes. For assistance please contact our support team via email.
- What do I do if my item arrives damaged?
Customer satisfaction is our goal. Please contact our support team via email for assistance.
- What’s your returns and exchanges policy?
Please check out our Returns & Exchanges Policy page.
Account Usage
- Why should I create a Nikkyhome account?
Creating an account can improve your shopping experience and make you create and manage a list of wishes and track your order history conveniently. Also, certain features and benefits of our website are only available if you register an account.
- What do I do if I have forgotten my password?
If you have forgotten your account password, please click on the Forgot Password button during the sign-in process. You will be instructed to reset your password via email. You will receive an email containing a link to our site which you can follow to create a new password. You may also contact our support team via email.
Rating & Reviews
Thank you for purchasing our items.
Once your items arrive, let us know if you have any problems with the order or if you have any questions. We are here to make sure you receive the best customer service and are 100% Happy with your purchase. So We Need Your HELP!
We would appreciate it if you would give us a chance to address your concerns before leaving feedback.
> If you've had a pleasant buying experience, we would be very grateful if you would please leave us a 5 star positive feedback rating
> If you are dissatisfied in any way with any transactions please let us know *before leaving feedback* so that we can make it right.
Thank You for being one of our customers. We LOVE our customers and will always be here if you need us.
Kindly direct any customer questions or general purchase order inquiries to our email: nikkyhomeworlds@gmail.com.
Shipping
US SHIPPING ONLY （expect Hawaii regions）